Request for extra kitchen utensils in advance to avoid delays during your stay.

the location is perfect, just a few minutes walk to the amazing starbucks reserve roastery. my room was super clean and comfy. The staff were really helpful. the quiet surroundings made my stay even better.

recommend

Kempinski The One Suites Hotel Shanghai Downtown is beautifully decorated with spacious areas and impressive art pieces. The staff were especially accommodating, ensuring that I was comfortable navigating the hotel with my mobility needs.

Improved accessibility features for seniors would be great.

This hotel suits me perfectly with excellent wi-fi, friendly staff, and 24-hour reception. I remember how the staff helped me exchange money during my first visit. Highly recommend for a cozy stay. I'm coming back for a business trip!

Cutting through the noise

This little gem exceeded my expectations with its cozy, well-designed suites that offered a luxurious atmosphere. The central location makes exploring a breeze, and the staff’s attention to detail only enhanced my stay. Versatile breakfast options made every morning delightful. A fantastic experience I can't recommend enough!

My stay at Kempinski in Shanghai was good! The stylish decor impressed me, and the staff provided really good service. Unfortunately, the Wi-Fi connection was inconsistent at times, but it didn't overshadow the enjoyable experience. Highly recommend!

Great kitchen in room, but check-in was confusing and took too long.

The Comfort Studio was nice, clean, and comfy, but it definitely felt smaller than what I expected from the photos online. Staff were super helpful, which made up for it a bit. The view wasn’t grand, but the tub and layout were cool. Overall, cozy vibes but just a tad cramped for my taste.

Had a lovely time lounging by the heated pool and enjoying some relaxing moments in the indoor pool. The only downside was that the Wi-Fi could be a bit slow at times, but it didn’t ruin my stay at all. For anyone looking for a nice getaway, definitely consider their spa services! 😊

Strongly recommend for a short stay

Spacious suite, comfortable suite, with a well-equipped kitchen and easy access to the nearby Nanjing Xi Lu subway station.

Loved everything.

Amazing stay in Shanghai!

The location is super close to everything, just a short walk to Nanjing Rd. My room was huge with a little kitchen, which was handy for quick meals. The staff were super nice, especially Lukas at the front desk. Breakfast could use more options though, like fresher bread. Still, loved my time overall!

The deluxe suite features a spacious layout with a modern kitchenette and in-room washing machine that's quite handy for extended stays. The bay windows provide nice views, making the room a comfortable retreat after a long day in the bustling city.

While the suite is equipped with decent facilities, the lingering cigarette smell upon entering was a major off-putting factor. The bathroom design is flawed with slippery marble floors, making showering a risky endeavor. The lack of power sockets near the bed and the absence of cleaning supplies like detergent for the kitchenette were inconvenient. Additionally, the advertised swimming pool is not operational due to licensing issues, which is a letdown for anyone seeking relaxation. Overall, it felt like the cleaning staff weren't attentive to details, leaving a few areas less than pristine.

The hotel boasts a prime location and spacious rooms equipped with kitchens. The attentive staff is truly commendable. However, some areas, like the cleanliness of bathroom features, left something to be desired. Overall, a solid choice in Shanghai despite a few maintenance overlooks.